We're changing
the way
emergency
response unfolds

Welcome to a new era where we redefine emergency response. Our innovative solutions,
from cutting-edge CAD systems to comprehensive RMS, empower agencies to navigate
complexities seamlessly. With a focus on real-time precision and seamless integration,
we're shaping the future of incident management

 

Challenges
in Emergency
Response

Factors Affecting Speed, Efficiency, and Precision in Emergency Response.

Dispatcher Fatigue

Every municipality in the nation struggles with high costs and turnover.

Call Routing

Multiple inter-agency transfers per emergency slow down response times.

Medical Information

EMS responders are short on callers’ medical history, allergies, contacts, etc.

Location Inaccuracy

Over 30% of calls lack precise caller location, leaving uncertainty about the exact whereabouts.

Communication Interrupt

No direct, continuous communication exists among responder and caller.

Lingual Latencies

Faulty translations in cross-cultural calls can be life-threatening, leading to critical errors.

What we do

We built a centralized, three-sided application that aggregates, connects, and tracks. This dedicated tool enables Municipalities, First Responders, and users to swiftly request, send, or coordinate emergency responses, fostering seamless communication and information sharing with responders.

How we do it

HelpTapp harnesses advanced technologies and AI at both consumer and emergency responder levels, supported by cloud-based account management, a scalable infrastructure, real-time updates, and integration with cutting-edge technologies.

PRODUCTS WE'VE BUILT

Computer-Aided Dispatch

Welcome to a new era where we redefine emergency response. Our innovative solutions, from cutting-edge CAD systems to comprehensive RMS, empower agencies to navigate complexities seamlessly. With a focus on real-time precision and seamless integration, we're shaping the future of incident management

Achieve real-time precision, receiving instant updates on calls and unit status for swift and accurate data management.


Enhance cross-agency collaboration for seamless communication between police, fire, and EMS, improving overall response effectiveness.

Adapts to your evolving needs for seamless scalability and flexibility, coordinating multiple agencies and locations.

Our robust system ensures continuity, offering reliability for your agency, especially in challenging scenarios.

Embrace cost-efficient technology without compromising performance.

Records Management
System

RMS is your comprehensive solution for incident documentation. It goes beyond merely recording events; it captures and organizes crucial incident-related data with meticulous detail. From names and addresses to vehicle information and stolen property items, RMS ensures nothing is overlooked.

Empower officers to capture detailed incident data at the scene, ensuring a robust and accurate record of parties, vehicles, and property.

RMS seamlessly integrates for compliance, improving nationwide incident reporting and enhancing data accuracy.

Streamline reporting with RMS for a smoother workflow.

Our system captures precise, detailed data for a more accurate and comprehensive incident representation.

RMS organizes data for quick retrieval, improving record-keeping efficiency.


WHAT YOU GET

Adaptable
Customization

Tailor the system to meet the unique needs of each first responder department.

Ensure flexibility and customization for optimal functionality.

WHAT YOU GET

Ease of Use

No installations required; access the system via the web on any device.

Intuitive, all-in-one interface for seamless navigation.

WHAT YOU GET

Resource Tracking and Mutual Aid

Real-time resource tracking.

Request and monitor mutual aid within the system.

Secure communication with mutual aid units.

WHAT YOU GET

Communication
Features

Direct communication with first responders using text, images, and voice.

Automatic voice transcription for documentation.

WHAT YOU GET

Call Management and
Routing

Personalize notifications by call severity.

Reassign units to higher priority calls.

Receive system warnings to avoid collisions.

WHAT YOU GET

Collaborative Tools

Secure chat channels between responders and dispatchers.

Efficient management of Mass Casualty Incidents (MCIs).

Receive estimates on unit availability after completing a call.

WHAT YOU GET

Total Situational
Awareness

Achieve a comprehensive view of the emergency situation.

Ensure informed decision-making.

WHAT YOU GET

Time-Sensitive
Availability

Set availability status with a timer for time-sensitive scenarios.

WHAT YOU GET

Efficient Call
Assignment
Acknowledgment

Streamline the acceptance of call assignments.

Ensure quick acknowledgment of incoming emergency calls.

WHAT YOU GET

Visual References for
Preparation

Access visual references of the emergency location, including photos.

Enhance preparation and situational awareness.

WHAT YOU GET

Built-In Translator
for Inclusive
Communication

Ensure inclusive communication with a built-in translator.

Accommodate diverse language scenarios.

  • Adaptable Customization

  • Ease of use

  • Resource Tracking and Mutual Aid

  • Communication Features

  • Call Management and Routing

  • Collaborative Tools

  • Total Situational Awareness

  • Time-Sensitive Availability

  • Efficient Call Assignment Acknowledgment

  • Visual References for Preparation

  • Built-In Translator for Inclusive Communication


 

GET IN TOUCH

Let's talk